Petland Puppy Warranty

This warranty is void unless a licensed veterinarian examines your puppy within five business days of departure. The puppy warranted by Petland Pensacola (Petland) to the original purchaser, in accordance with Florida law section 828.29, to be healthy at the time of purchase, unless otherwise noted. During the 14 days following the purchase, should a veterinarian certify that, at the time of purchase, the puppy was unfit for purchase due to illness or disease, or the presence of symptoms of a contagious or infectious disease, or the presence of internal or external parasites, any of these conditions not having been disclosed to you at the time of purchase, you must notify your Petland retailer within (2) business days. Written certification from a veterinarian must be presented to this retailer no later than (3) business days following the receipt thereof. A puppy is not determined unfit for sale on account of an injury sustained or illness contracted after a customer takes possession of the puppy, or for any condition disclosed at the time of purchase. A veterinary finding of intestinal or external parasites is not grounds for declaring a dog unfit for sale unless the pet is clinically ill because of that condition.

ACTIVATING HEALTH WARRANTY
To activate your pets warranty, your new pet needs to be examined by a licensed Veterinarian within 5 business days of the purchase date.

LIMITED 14 DAY HEALTH WARRANTY
If the puppy develops any health concerns directly related to their stay at Petland within the first 14 days after departure, care for your puppy and all warranted/covered medical expenses will be provided through a reimbursement from Solutions.pet. Charges not covered under 14 day health warranty: additional fees for vaccination, exam/office fees, additional fecal parasitic examinations, follow-up de-worming treatments, testing performed with negative results, or unnecessary tests performed to treat or diagnose. Hypoglycemia is not covered by this warranty. The total warranty cost shall not exceed the purchase price of the puppy.

LIMITED THREE-YEAR EXTENDED WARRANTY
Should a veterinarian diagnose, prior to the puppy’s first birthday, a hereditary or congenital disorder that is interfering with the puppy’s ability to lead a normal life, Petland will allow the puppy’s return for full credit of the original purchase price towards another puppy or will reimburse for medical treatment undertaken to remedy the condition up to the original purchase price of the puppy. Pursuant to this extended warranty, prior to the puppy’s second birthday, Petland will allow 50% credit of the puppy’s original purchase price to satisfy the warranty. Prior to the puppy’s third birthday, Petland will allow 25% credit of the puppy’s original purchase price to satisfy the warranty. Petland must be given a veterinarian’s written report within 14 days of diagnosis, and prior to any treatment for this warranty to be valid. Under Florida Law, Petland has the right to require the customer to produce the pet for examination by a licensed veterinarian designated by the retailer. The total warranty cost shall not exceed the purchase price of the puppy.

LIMITATION OF LIABILITY
Petland will offer all options in accordance with Florida Law to any customer approved for a warranty claim. Medical treatment under this warranty applies only to medical conditions clearly in effect before the puppy left Petland. Medical conditions that develop after purchase, which are not a result of the puppy’s stay at Petland, are the responsibility of the purchaser. Petland does not reimburse for veterinarian costs except for those provided at Olive Branch Pet Hospital. Petland does not reimburse for: vaccinations, dewormings, flea treatments, heartworm preventative, office fees, testing performed with negative results, unnecessary tests performed to treat or diagnose, emergency clinic visits, euthanasia or for conditions directly resulting from the customer’s negligence including but not limited to hypoglycemia. Petland warrants the puppy to the original purchaser only. The warranty is void if the puppy is sold or no longer in possession of the original purchaser. The puppy is provided only as a companion pet. Petland does not warrant that the purchaser will be able to use the puppy for showing or breeding purposes. Petland does not warrant size, temperament, trainability, social ability, or for allergies of the puppy or to the puppy. Warranties apply only to this puppy. Petland is not responsible for any other pets that may have been allowed to contract an illness from the puppy.

RETURN POLICY – 48 RETURN POLICY – ANTI-IMPULSE
Petland makes every effort possible to provide the finest companion pet and to encourage the customer to make informed decisions before purchasing a pet. In accordance, no return, refund, or exchange will be available unless one of the following conditions is met:

  1. A veterinarian certifies in writing the pet to have been unfit for sale, at the time of purchase, and other requirements provided by Florida law have been met. Customer will receive a full refund of the purchase price, or
  2. At the sole discretion of the Petland General Manager, the purchaser may return the puppy within forty-eight hours of purchase. The Customer must pay a return-administration fee equaling 50% of the puppy’s purchase price or $350 (whichever is greater). Return administrations fees may not be financed.

WARRANTY CLAIMS & QUESTIONS
Please understand that the staff at Petlands retail location is unable to assist with any questions or claims pertaining to your pet purchase.  Petland Pensacola directs all pet owners with warranty claims & questions to Solutions.pet, a third party company, for any required assistance.  You may call them any time at 1-877-658-5155.  They are available EST Monday – Friday 9:00am – 8:00pm, Saturday 10:00am – 8:00pm, and Sunday 10:00pm – 6:00pm .  You may fax any documents to them at 1-877-265-5777.  Their website is www.solutions.pet where you may submit your claim or questions electronically any time of day.